Question 1

How much do welcome kits cost?

Accepted Answer

Three standard kits start at $6: Pocket Welcome ($6) in a kraft pouch, Weekender ($15) in a tuck box, and Suite Kit ($36) in a premium gift box. Each can be built up with logo add-ons and amenity swaps, and the Kit Planner recommends a mix and quantities for your property type and budget.

Question 2

What's actually inside each kit?

Accepted Answer

Pocket Welcome has a granola bite, dried fruit, an herbal tea sachet, lip balm and a welcome card. Weekender adds two snack bars, trail mix, ground coffee and tea, a travel toiletry trio and a sleep mask. Suite Kit goes further with artisan chocolate, sea-salt popcorn, a nut and fruit medley, specialty coffee and tea, a full amenity set, a silk sleep mask, a charger cable and a letterpress card.

Question 3

Are the snacks allergy-aware?

Accepted Answer

Yes. Snacks lean nut-free, vegetarian and gluten-friendly by default, and we swap items for specific allergies or regional preferences on request — say the word in your order notes or email hello@arrivalco.com.

Question 4

Is there a minimum order?

Accepted Answer

No minimum for standard kits — order one or one hundred. Custom printed packaging starts at 500 units, and wholesale bundles begin at 5,000 kits.

Question 5

Can you put my logo on the kit?

Accepted Answer

That's the fun part. Branded extras include a custom deck of cards, laser-engraved cork coaster sets, die-cut matte vinyl stickers, and a printed welcome card with your Wi-Fi details and house notes. Packaging can carry your artwork on custom printed boxes.

Question 6

Do you offer engraved YETI products?

Accepted Answer

Yes — laser-engraved YETI Rambler 10 oz tumblers ($28), 20 oz tumblers ($38), and 18 oz bottles ($42), each engraved with your property logo. They make a memorable upgrade for suite-level and repeat guests.

Question 7

What packaging options are there?

Accepted Answer

A compostable, resealable kraft pouch (included), a recycled tuck box (+$1.50), a rigid premium gift box with ribbon closure (+$4.00), or fully custom printed packaging with your artwork (+$6.00, 500-unit minimum).

Question 8

Can we design a completely custom kit?

Accepted Answer

Absolutely. Use the custom kit builder to choose contents, branding and packaging yourself, or tell us the vibe and budget and we'll design one for you — great for properties that want something nobody else has.

Question 9

How does host replenishment work?

Accepted Answer

Pick a cadence and we ship your kit mix on schedule so turnover never runs dry: every month at 10% off, every two weeks at 12% off, or every three months at 8% off. Pause, swap items or change frequency any time.

Question 10

I manage several properties — can deliveries split between them?

Accepted Answer

Yes. Subscriptions and wholesale orders can be split-shipped to each property on your own schedule, with one invoice and a reorder portal for the whole portfolio.

Question 11

What if my occupancy changes?

Accepted Answer

Adjust quantities or cadence between orders — no penalty. Hosts with seasonal swings often move to a two-week cadence in peak months and quarterly in the off-season.

Question 12

Can I try a kit before committing?

Accepted Answer

Yes — the Host Sample Trio is $19 with free shipping and includes one of each kit, and the cost is credited toward your first bulk order.

Question 13

Can you send a branded sample with my logo?

Accepted Answer

For custom and wholesale programs we produce a branded proof kit before a full run so you can approve print, engraving and contents in person.

Question 14

Who does wholesale work with?

Accepted Answer

Property management groups, boutique hotels and collections, hotel groups, and corporate housing ordering 5,000 or more kits. Tiers start at 5,000, then 15,000 for custom printed packaging and a dedicated rep, and 50,000+ for bespoke kit design and multi-site drop-ship.

Question 15

What are the commercial terms?

Accepted Answer

Tiered per-kit pricing with net-30 terms, custom packaging and inserts, allergy-aware or regional snack swaps, and a dedicated account manager. Request a quote on the wholesale page and our team replies within one business day.

Question 16

How do I place an order?

Accepted Answer

Add kits and extras to your cart and check out, or start with the Kit Planner if you'd rather get a recommendation first. Hosts ordering in bulk or on a schedule can email hello@arrivalco.com or call (406) 370-0831.

Question 17

How should kits be stored on-site?

Accepted Answer

Keep them in a cool, dry place out of direct sun. Snacks and coffee stay freshest sealed until arrival, and engraved or printed branding keeps its finish wiped with a dry cloth — no abrasives.

Question 18

Something arrived wrong — what now?

Accepted Answer

Email hello@arrivalco.com with your order number and a photo and we'll make it right; replacement stock or credit is arranged on the spot.

Questions, answered.

Kits & pricing

Custom branding & packaging

Subscriptions & reorders

Samples & trying things first

Wholesale & enterprise

Orders, shipping & care